Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 5-7 business days after your order is placed. Express shipping options are available at checkout for faster delivery within 2-3 business days.

How long does order processing take?

We process and prepare all orders within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

What items are eligible for returns?

Returns accepted within 7 days of delivery.

Item must be unworn, unused, unwashed, and with original tags.
Buyer pays return shipping.
Original shipping charges are non-refundable.
Sale/clearance items are final sale.
Damaged, defective, or incorrect items are eligible for replacement or refund.
A package opening video is required for all damage, defect, or wrong-item claims and must be submitted within 3 days of delivery.

How do I report a damaged item?

If you receive a damaged item, please contact us within 48 hours of delivery. Include your order number, photos of the damage, and your package opening video. We will arrange a replacement or full refund promptly.

Do I need to record a video when opening my package?

Yes, we require customers to record an unboxing video from the moment you receive your package. This video is essential for processing claims related to damaged or missing items. Please ensure the video clearly shows the package condition and contents.